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Powering Progress Specialist BPO Services for the Utility Sector

Our dedicated teams aim to optimize digital campaigns to stimulate adoption, raise awareness, and maximize lifetime value (LTV). Our BPO services for the utility sector are nailing it, and many businesses are enjoying a 2x revenue by partnering with inLinkers.

Reshaping Customer Experience Management for Utility Sectors

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High-Voltage CX Premier Utility Call Center Solutions

Inlinkers CX provides BFSI utility call center solutions that are end-to-end, customer experience, contact center, and back-office solutions to banks, lenders, insurers, and fintech providers. We assist financial organizations in the management of high-volume contact and complex working processes with strict compliance with the regulations. Inlinkers CX has decades of experience operating in regulated financial conditions and pairs in-depth domain expertise with AI-intelligent technology and delivery models that can serve the entire BFSI lifecycle, including customer acquisition and onboarding, servicing, collections, and retention.

Energize Your Operations with Strategic Utilities Outsourcing Services

Our Quality Management System is AI-based to guarantee the best utilities outsourcing service to achieve high levels of CSAT (Customer Satisfaction) and enhance NPS (Net Promoter Scores) in every channel.

Seamless Transitions Expert Outsourced Utility Services

Telecom

Being a trusted telecom outsourcing firm, we will combine the industry knowledge, sophisticated analytics, and customer-oriented interaction to enhance the operations of telecom support. Our telecom call center services are high-performance services that aim at enhancing customer satisfaction, providing fast solutions to technical problems, and ensuring service delivery consistency. Our scalable support models and processes that are process-compliant enable telecom providers to increase customer experiences, in addition to streamlining operational processes.

Energy

We empower power companies to enhance their customer care and operational efficiency with the help of a mixture of human knowledge and technological innovation. Our energy customer support solutions provide omnichannel support, that is, seamless assistance with our energy billing inquiries and service requests, so that our customers find the right and prompt support. This is a way of keeping the energy companies efficient, responsive, and competitive in the fast-changing industry.

Gas

Make each customer experience an invitation to further dealings with our specialized gas utility support services. Our teams provide consistent support on the maintenance of an account, service requests, and invoicing matters without losing focus on the customer. Analytics-based insights and human-centered service make us assist gas providers to build tighter relationships with customers and provide a stable quality of services.

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FAQ

Here are some common questions and answers about our services.

Which telecom services are offered by InLinkers? +
We provide customer care services in telecom, technical, billing, and omnichannel customer care.
What do you do in favor of energy companies? +
Customer inquiries, billing services, outage communication, and service request management are processed by us to enhance customer experience in general.
What are your assistances to gas utility companies? +
We handle our customers' account questions, billing questions, and service requests, and customer support for gas companies.
Are your services scalable when there is a high demand by the customers? +
Yes, we have a model of outsourcing which lets us create teams fast and keep the service levels the same even during times of peak.
Do you offer customer support through omnichannel? +
We have phone support, email support, chat and digital support to make sure that customers can easily access businesses.
How do you handle user privacy? +
We follow strict policies to protect user data and privacy.
Do you comply with GDPR? +
Yes, our solutions comply with GDPR and other regulations.
How secure is your software? +
We implement multi-layered security protocols to ensure maximum safety.
Do you provide regular updates? +
Yes, we provide continuous security patches and updates.
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