Saudi +966 13 663 7123
UAE +971 450 74 702
USA +1 833 425 1512
Menu

IT Staff Augmentation Services Augment your team withthe right expertise at the right price

Empower your team through our IT staff augmentation services. Get access to the right talent, elevate team capacity and scale project delivery. We align talent with your project needs and organizational culture, ensuring we meet both your short and long-term augmentation needs.

Insurance Claim

Expand your team’s capabilities with our Talent Augmentation Ecosystem

Leverage our talent augmentation ecosystem, built on 8 key pillars, to empower your team with specialized skills and propel your business to new heights. Our expertise goes beyond traditional staffing, providing a comprehensive solution that fast-tracks your success.

Furthermore, we provide the robust service monitoring and tracking tool AI QMS to rigorously optimize service delivery efficiency, drive high CSAT (Customer Satisfaction) scores, and maximize NPS (Net Promoter Scores) across all service lines.

Staff Augmentation Services for a range of domains

Icon
Software Development

Scale your software development capabilities across mobile apps, UI/UX, quality assurance, and DevOps. We don’t just meet industry standards; we redefine them. From concept to deployment, our staff augmentation services bring unparalleled expertise to every phase of your software journey.

Icon
Microsoft Dynamics 365

From upgrade, implementation, support, to optimization, and customization within Dynamics 365 ERP and CRM, we are here to augment your teams. Our approach streamlines operations, delivering scalable solutions tailored to your evolving needs.

Icon
Microsoft Power Platform

Empower your team to craft custom applications, automate workflows, and derive actionable insights with our staff augmentation services leveraging Microsoft Power Platform capabilities.

Icon
Data and AI

Step into the future with our staff augmentation services for Data & AI. From ML engineers and data scientists to data engineers, benefit from the expertise of the top talent to transform into a data-driven enterprise fueled by innovative digital solutions.

Optimize performance and drive project success with Staff Augmentation

Bring in talent that fits the skill gap, meet project deadlines, and stay within budget without the need for long-term employment commitments. Explore the benefits of staff augmentation:

Agile team scalability

As a trusted provider of consumer lending BPO services, we deliver a specialized mix of domain expertise, advanced analytics, and empathetic engagement to streamline your loan lifecycle. Our high-performance consumer lending call center operations are designed to enhance borrower experiences while ensuring strict regulatory compliance, making us the strategic partner you need to scale your lending operations efficiently.

Access to specialized skills

We help mortgage providers redefine the borrower experience by combining human empathy with advanced technology. Through our high-performance mortgage Servicing call center operations, we deliver seamless, omnichannel mortgage customer support that handles everything from escrow analysis to loss mitigation, ensuring your business stays agile in an evolving market.

Cost-effective solution

Transform every interaction into a growth opportunity with our comprehensive credit card BPO services. We go beyond traditional support to provide high-performance credit card call center services that use predictive analytics and human empathy to reduce churn and enhance cardholder trust, helping your retail banking brand stay competitive in a digital-first market.

Accelerate project timelines

Build lasting policyholder trust with our end-to-end insurance BPO services, designed to navigate the shifting regulatory landscape of the financial industry. By leveraging our specialized call center services for BFSI, you gain access to a global talent pool and real-time analytics that reduce operational friction and drive higher retention, making us the strategic engine for your digital transformation.

Mitigate operational risks

Transform your lending operations with our end-to-end Commercial lending BPO solutions designed for the modern financial landscape. By leveraging our expert call center for mortgage services, you gain a strategic advantage through AI-driven workflows and multilingual support, allowing you to reduce operational overhead while maintaining the high standards of compliance your commercial borrowers expect.

The Confiz way: How to hire your IT Staff Augmentation team?

Begin your project journey with our comprehensive IT staff augmentation approach, crafting a dedicated team of project managers, functional experts, and support staff for a robust and successful kickoff.

Icon
Discovery

We begin by grasping your business needs, goals, and culture. Then, we collect project details, timelines, and team structure to tailor our staff augmentation services as per your business objectives.

Icon
Sourcing

Our team sources and screens the best professionals in the industry. We pride ourselves on our vast talent pool of skilled developers, business analysts, project managers, and functional consultants to help you find the right fit.

Icon
Onboarding

End-to-end customer and claims support for personal and commercial auto insurance policies.

Icon
Management

End-to-end customer and claims support for personal and commercial auto insurance policies.

Pros of IT Staff Augmentation

Cost-efficiency

Inlinkers CX supports the complete BFSI lifecycle—from acquisition and onboarding to servicing, collections, and retention.

Rapid deployment

Our operations are built for regulated environments, ensuring adherence to financial, data security, and regional compliance requirements.

Focused project management

We combine AI-driven automation with trained BFSI specialists to improve efficiency without compromising trust or customer experience.

Specialized expertise

With extensive experience across banking, lending, insurance, fintech, and payments, Inlinkers CX understands the complexity of BFSI operations.

Agile adaptability

Our global delivery model enables BFSI organizations to scale quickly while serving diverse customer populations.

Flexible scalability

Our global delivery model enables BFSI organizations to scale quickly while serving diverse customer populations.

Insurance Claim

Confiz Advantage

Icon
Agile recruitment process

Support commercial lending workflows including borrower communication, documentation follow-ups, and servicing inquiries.

Icon
High scalability

Provide customer service and operational support for MCA providers, including funding queries, repayment tracking, and merchant communications.

Icon
Focus on core business

Provide customer service and operational support for MCA providers, including funding queries, repayment tracking, and merchant communications.

Icon
Technical expertise

Provide customer service and operational support for MCA providers, including funding queries, repayment tracking, and merchant communications.

IT Staff Augmentation services for a
range of industries

We offer team augmentation services that connect you with experts from a range of industries to meet your project requirements more efficiently.

Icon
FinTech

Deliver seamless customer service across voice, chat, email, SMS, and digital channels

Icon
Retail

End-to-end customer support across auto financing, payments, and account servicing.

Icon
CPG

High-volume borrower support with compliance-driven servicing and repayment assistance.

Icon
Manufacturing

Borrower engagement and operational support across origination and loan servicing.

Icon
Healthcare

Dedicated support for refinance inquiries, documentation, and status tracking.

Icon
Credit Cards

Customer service and operations support for card issuance, servicing, and disputes.

Build a skilled team to kickstart your project

Software Development
Cloud
Data and AI
Microsoft Power Platform
Microsoft Dynamics 365
Mobile App Developer
Full Stack Developer
Software Engineers
DevOps Engineer
UI/UX Designer
Front-End Developer
QA Engineer
Test Analyst Database Developer
Security Engineer
Automation Engineer
Technical Lead
Release Engineer
System Architect
IT Project Manager
Data Scientist
Integration Specialist
Mobile App Developer
Full Stack Developer
Software Engineers
DevOps Engineer
UI/UX Designer
Front-End Developer
QA Engineer
Test Analyst Database Developer
Security Engineer
Automation Engineer
Technical Lead
Release Engineer
System Architect
IT Project Manager
Data Scientist
Integration Specialist

Get in Touch

we’d love to host you at our campus!

Required Fields*

Latest Blogs

Stay updated with our latest news and insights

FAQ

Here are some common questions and answers about our services.

What is IT Staff Augmentation? +
An outbound call center is a type of contact center where agents proactively make outgoing calls to customers or potential customers. The primary purpose of an outbound call center is to initiate customer interactions for various purposes such as sales, lead generation, market research, surveys, fundraising, or customer follow-ups.
What are the benefits of IT Staff Augmentation? +
Inbound and outbound call center services differ in who initiates the calls. While inbound services provide traditional telephone answering, appointment scheduling, customer service, order taking, technical support, and hotline services, outbound call center services include up-selling, telemarketing, feedback, surveys, and reminders.
Why do you need Staff Augmentation? +
Outbound call centers provide several benefits to businesses. They enable companies to reach out to potential customers, generate leads, and increase sales. Outbound call centers also help in conducting market research, gathering customer feedback, and building customer relationships through proactive communication. Additionally, outbound call centers can assist in customer support, resolving issues, and providing information to customers.
Explain the difference between Staff Augmentation vs IT outsourcing? +
Outbound call center agents need excellent communication skills, persuasive abilities, and the ability to build rapport with customers. They should be proficient in product knowledge, active listening, and objection handling. Strong time management and organizational skills are also important for efficient call handling and meeting performance targets.
What are the pros and cons of Staff Augmentation? +
Outbound call centers must adhere to legal and regulatory requirements, such as telemarketing rules, data protection regulations, and industry-specific guidelines. To ensure compliance, call centers maintain internal policies, provide agent training on regulations, obtain proper consents, maintain call records, and implement robust data security measures.
How do you handle user privacy? +
We follow strict policies to protect user data and privacy.
Do you comply with GDPR? +
Yes, our solutions comply with GDPR and other regulations.
How secure is your software? +
We implement multi-layered security protocols to ensure maximum safety.
Do you provide regular updates? +
Yes, we provide continuous security patches and updates.