Saudi +966 13 663 7123
UAE +971 450 74 702
USA +1 833 425 1512
info@inlinkers.com
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A skilled outsourcing Platform with an internal sense

Our distinguished service representatives support
Blue Chip and New Economy brands, effortlessly
transition from service to sales, and dynamically
increase lifetime customer value.

The On-Demand Experience Ecosystem,
Powered by InLinkers

Use the InLinkers CX Performance Methodology
to guarantee repeatable performance.

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Social Media

Data for the voice of the customer
Glide Path Modeling
Channel Mapping & Optimization
Customer Experience Mapping
Value Stream Mapping
Complexity Mapping

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Receptionist

Wave 0: Virtual Training
Experiential Learning
Leadership Training
Performance Gamification
Microlearning

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Content Moderation

Worldwide Talent Pool
Flexibility In-Center
Real-time coaching
KPI Incentivization
Agent Effectiveness Tools

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Overflow

Remote agent observation
Network Protection
CX Studies with social media

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Surveys and Feedback

Voice of the customer
Glide Path Modeling
Channel Optimization
Experience Mapping

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Co-browsing

Workforce Management
Real-Time Performance
Cost & Quality Metrics

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Live Chats

Voice, chat, email
Multi-tier support
Account management
Staff Augmentation

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Ethics Hotline

Voice of the customer
Channel Optimization
Mapping Complexity

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Video Chat

Glide Path Modeling
Customer Experience Mapping
Value Stream Analysis

Building Loyalty And Confidence
Through Customer Experience

According to Gartner, only 17% of buyers’ time is spent interacting with sellers, and 77% of buyers say that their most recent acquisition was very complicated or challenging. Through a strong and incredibly effective sales and revenue generation process, we at InLinkers have



We increase client confidence and smoothly
convert service into sales

Customers who don’t believe you won’t buy more from you. We make sure that our agents represent your brand to the fullest, quickly and effectively resolving issues on the first attempt before laying the groundwork for what to market next.

Brilliant Feature

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Flexible

Help your customers find the best plans,
save money on Internet, TV, Wireless and
Home Security from all major brands,
instantly & securely.

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Fast

Email, Social, and SMS create
opportunities for utilities to leapfrog
the digital divide and connect with
customers in a personalized way.

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Expert

We manage and deploy email, social,
content, and search campaigns
personalized across more than a
dozen key moments in the
customer journey.

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Scalable

With effective messaging, regular
content development, and optimal
outreach cadence, you can unlock
a new stream of customer
engagement.

Get in Touch

we’d love to host you at our campus!

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FAQ

Here are some common questions and answers about our services.

What is an inbound call center? +
An inbound call center is a customer service operation that focuses on receiving and handling incoming calls from customers. It serves as a hub for addressing customer inquiries, providing assistance, and resolving issues.
What services does your inbound call center provide? +
Our inbound call center provides a wide range of services including customer support, technical assistance, order processing, product inquiries, billing inquiries, and more. We strive to deliver exceptional customer experiences.
How does your inbound call center handle customer inquiries? +
Our well-trained and professional call center agents handle customer inquiries by actively listening, empathizing, and providing accurate and helpful information. We utilize a knowledge base and advanced call center technology to ensure efficient and effective query resolution.
What skills are required for outbound call center agents? +
Outbound call center agents need excellent communication skills, persuasive abilities, and the ability to build rapport with customers. They should be proficient in product knowledge, active listening, and objection handling. Strong time management and organizational skills are also important for efficient call handling and meeting performance targets.
What measures are taken to ensure compliance in outbound call centers? +
Outbound call centers must adhere to legal and regulatory requirements, such as telemarketing rules, data protection regulations, and industry-specific guidelines. To ensure compliance, call centers maintain internal policies, provide agent training on regulations, obtain proper consents, maintain call records, and implement robust data security measures.
How do you handle user privacy? +
We follow strict policies to protect user data and privacy.
Do you comply with GDPR? +
Yes, our solutions comply with GDPR and other regulations.
How secure is your software? +
We implement multi-layered security protocols to ensure maximum safety.
Do you provide regular updates? +
Yes, we provide continuous security patches and updates.