On-Demand Streaming &
Entertainment
with seamless customer experiences
For innovators in digital content, a
High-Impact, Loyalty-Commanding CX
Original customer experiences are necessary for original material. Making space between yourself and your rivals as rivalry in the streaming and digital media space heats up can mean the difference between signing up that next million subscribers and facing a wave of canceled subscriptions.
At InLinkers, we think that excellent CX can give you the breathing space you require. We recognize the need for on-demand, intensely engaging CX in the on-demand world of digital streaming to amplify First Contact Resolution, increase ROI, and safeguard platform allegiance. Our CX teams and technology operate quickly, carry out flawlessly, and produce excellent outcomes.
Ulock the full value of your content with
seamless customer experience
Ensure repeatable success with inlinker’s CX Performance Methodology,
built specifically for Healthcare and Wellness.
Client
Service
• Phone, email, chat, and social media support
• Technological Assistance
• Support for Billing and Account Administration
• Admin Workplace
Cx Intelligence Available On Demand
• Failure Study
• Map of Detractor Management Difficulty
• Trip Planning
• Understanding Value Streams
Expertise in First Contact Resolution
• Simulated Training Platform
• In-Depth Agent Coaching Process & Technology
• Speed-to-Green Optimization
• Agent Performance Gamification
End-to-End CX Data Network
• Complete BI & Insights
• Proactive 5-Star Surveying
• Feedback Analytics Issue Notifications
• Resolution Social Media Tracking
• Statistics of text and sentiment
Get In Touch
To get in touch with us, you can simply send us an email or give us a call. We are always available to help you with any questions or concerns you may have.
Scale CX Now, Without Interference
center of your business through intelligent systems and hand-selected agents.
Flexible
We provide flexible staffing solutions that can adapt to your changing needs, seamlessly pivoting agent teams to align with expanding work types or LOBs, and optimizing quickly to meet shifting growth needs, issue demands, and changing CX channel requirements.
Fast
Our expertly trained agent teams are ready to hit the ground running, ensuring flawless CX continuity and rapid KPI achievement from the moment ibex is switched on.
Flawless
With a wealth of experience working with global on-demand content and entertainment brands, our teams are equipped to deliver flawless customer experiences that keep your viewers engaged and coming back for more.
Predictable
Our battle-tested methodology and performance-driven approach ensure consistent, repeatable, and reliable program execution, delivering predictable outcomes that you can rely on every time.
