High-Speed Technology Developers
Need Scalable CX Solutions
pressure on your growth, ROI, and competitiveness.
Technology companies are becoming more and more essential to people’s lives all over the world. Your success depends on choosing a CX partner who can act as swiftly and intelligently as you can – at scale. By managing high-volume CX interactions quickly, future-proofing your brand with cross-channel CX insights, and creating predictable CX outcomes for strong brand loyalty, the correct CX partner will give you an advantage over your competitors.
The On-Demand Experience Ecosystem,
Powered by InLinkers
to guarantee repeatable performance.
Implementation of Omnichannel CX
• Voice, chat, email, social help
• Client service
• Account management
• Multi-tier technical support
• Staff Augmentation
• Back-office content 02
Methodology for Elite Training, Simulation, and Fun
• Wave 0: Virtual Training
• Experiential Learning
• Direct Leadership Training
• Performance Gamification
• Microlearning
Expertise In First Contact Resolution
• Precision-Recruitment, Worldwide Talent Pool, Flexibility In-Center,
• Programs for Weekly Participation & Brand Affinity
• PC monitoring and real-time coaching
• KPI Incentivization & Fun
• Toolset for Purpose-Built Agent Effectiveness
Robot training simulators for the Wave X Technology Platform
• remote, in-depth agent observation
• End-to-End Network Protection
• Studies on the customer experience with social media
Forecasting by the Implementation Staff and PMO with KPI-Ready
• Managing the workforce
• Vigorous Thoughts
• Changes to Performance in Real Time
• Cost and Quality Metrics,
Administration of Predictive Performance Management & BI
• Data for the voice of the customer
• Glide Path Modeling
• Channel Mapping & Optimization
• Customer Experience
• Mapping Value Stream
• Mapping Complexity Mapping
Get In Touch
To get in touch with us, you can simply send us an email or give us a call. We are always available to help you with any questions or concerns you may have.
Your $1 Billion Plan Success Machine
tried and true in the industry with innovation at the core of your business. It also includes
best-in-class agents, innovative technologies, and improved IT security.
Flexible
We understand that different businesses have different needs, which is why we're able to start with small teams and scale up as necessary. With our industry expertise, we can adapt to changing situations and keep up with your company's innovation.
Fast
We prioritize efficiency and effectiveness in building your CX teams, ensuring they can meet key performance indicators (KPIs) quickly and consistently. This way, there are no gaps in CX output once InLinkers is up and running.
Expert
Our experience in the industry and our in-house development team allow us to stay at the forefront of innovation. We're able to quickly optimize our operations for new work types, lines of business (LOBs), and CX channels, ensuring we always meet your changing needs.
Scalable
While anyone can perform well on a single program, delivering consistent performance outcomes requires a tested methodology for repeatable and reliable program execution. Our methodology ensures that you can count on us to meet your CX needs consistently and predictably.
