About
Experienced Microsoft Dynamics 365 CRM Developer and Consultant with expertise in designing, developing, and implementing custom CRM solutions for small businesses and enterprise organizations. Skilled in Microsoft Dynamics 365, Power Platform, C#, .NET Framework, WCF Services, SQL Server, and CRM customization, with hands-on experience in Sales and Customer Service modules. Proficient in developing plugins, custom workflows, Power Apps, Power Automate, Power BI integrations, JavaScript customizations, APIs, dashboards, charts, and SSRS reports. Strong background in the full software development lifecycle, technical support, client communication, and team collaboration, with a proven ability to deliver scalable, high-quality CRM solutions while adapting quickly to evolving business and technology requirements.
Experience
Senior Consultant – CRM
Systems Limited
2024 - 2025
• Lead Microsoft Dynamics 365 CRM implementations for enterprise clients.
• Design and develop CRM customizations using plugins, workflows, and Power Platform.
• Build integrations with enterprise applications using REST, SOAP, and .NET technologies.
• Collaborate with business stakeholders to deliver scalable CRM solutions.
Consultant – CRM
Systems Limited
2021 - 2024
• Developed Microsoft Dynamics 365 CRM solutions for banking and enterprise clients.
• Created plugins, custom workflows, actions, and JavaScript-based customizations.
• Integrated Dynamics CRM with external systems using REST, SOAP, C#, and WCF Services.
• Prepared functional and technical documentation and provided production support.
Dynamics CRM Techno-Functional Consultant
Systems Limited MEA (Techvista)
2024 - 2024
• Supported the go-live of a large-scale Dynamics 365 CRM implementation for a leading bank.
• Worked with cross-functional teams during Core Banking Transformation.
• Provided hypercare, production support, and issue resolution after deployment.
• Implemented business change requests and optimized customer onboarding processes.
Software Consultant
Cognitive Convergence
2018 - 2021
• Developed enterprise solutions using Microsoft Dynamics CRM, SharePoint, C#, .NET Core, and SQL Server.
• Customized Dynamics CRM and SharePoint solutions for healthcare, insurance, and real estate clients.
• Built integrations, client portals, and enterprise web applications.
• Participated in the complete Software Development Life Cycle (SDLC) and delivered high-quality enterprise solutions.
Lead CRM Consultant
InLinkers CX
2025 - Present
• Design and deliver enterprise Microsoft Dynamics 365 CRM solutions across Sales and Customer Service modules.
• Develop custom CRM functionality using C#, .NET, Plugins, Power Platform, and JavaScript.
• Integrate Dynamics 365 with enterprise applications using REST and SOAP APIs.
• Collaborate with stakeholders to drive CRM modernization, automation, and digital transformation initiatives.
Certificates
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft
No date specified
Skills
Microsoft Dynamics 365Microsoft Dynamics CRMDynamics 365 SalesDynamics 365 Customer ServiceMicrosoft Power PlatformPower AppsPower AutomatePower BIC#.NET FrameworkASP.NET Web APIWCF ServicesJavaScriptREST APIsSOAPPluginsCustom WorkflowsCustom ActionsSQL ServerSQLSSRSXMLSharePointMicrosoft AzureMicrosoft Office 365Windows ServicesHTMLCSSApplication Development.