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$40/hr Full-time dedicated Best value
WA-0025
Technical Project Manager and Product Consultant
Lahore, Pakistan
Available immediately
Full-time Dedicated
About
As a seasoned Technical Project Manager, I have consistently catalyzed success by orchestrating visionary initiatives, nurturing high-performing teams, and driving the seamless execution of groundbreaking ideas, resulting in a remarkable average project success rate of 90%. My unwavering commitment to harnessing the power of technology for the greater good fuels my passion to collaborate with forward-thinking organizations, contributing to significant increase in operational efficiency. Moreover, having honed my skills in startups, including a Y-Combinator backed venture, I bring a unique blend of innovation and strategic prowess, consistently achieving improvements in project outcomes. I am also a Digital Product enthusiast, I can design features, product roadmaps, business models and map out needed technologies.
Experience
Product Consultant
SudoStudy
2023 - 2025
• Designed the product roadmap for the next version of SudoStudy. • Provided consultation on designing an AI-powered Practice Mode. • Worked on the development of an Affiliate Marketing Program.
Technical Project Manager
Creative Chaos
2022 - 2023
• Led distributed teams across design, strategy, DevOps, frontend, backend, and QA in a remote-first environment. • Managed end-to-end planning, scoping, budgeting, requirements gathering, R&D, testing, and delivery of software projects. • Served as Product Owner, refining user stories and managing the product backlog. • Conducted scrum ceremonies, facilitated client demos, and ensured alignment with stakeholders from project inception to production rollout.
Customer Success Associate
GitStart
2020 - 2022
• Contributed to a 12% revenue increase through cross-selling, up-selling, and identifying expansion opportunities. • Implemented Scrum and Kanban methodologies for a portfolio of 10+ clients. • Managed client operations using HubSpot CRM, including ticket management, documentation, and order history. • Prepared product specification documents and translated them into technical requirements. • Conducted visual QA processes and improved NPS scores through proactive client support and crisis mitigation.
Technical Project Manager
Afiniti
2018 - 2020
• Managed the full project lifecycle for Afiniti solution deployments, from planning to product launch. • Applied Scrum and Waterfall methodologies to deliver successful project outcomes. • Led data acquisition and telephony environment scoping for precise project execution. • Directed cross-functional teams including infrastructure, database, AI, development, DevOps, production support, data analytics, and security. • Performed Technical Account Manager responsibilities, overseeing production operations, SOP creation, escalation protocols, and upgrades for live accounts.
Junior Project Manager
Afiniti
2017 - 2018
• Aligned internal technical planning with client vision for seamless contact center technology integration. • Served as liaison among clients, vendors, stakeholders, and offshore teams. • Translated business requirements into technical specifications and managed resources effectively.
Production Support Analyst
Afiniti
2015 - 2017
• Provided Tier-1 support for major clients including Vodafone, T-Mobile, AT&T, Liberty Mutual, and American Express. • Advanced to team lead and shift supervisor roles, training over 30 new team members. • Performed root-cause analysis and recommended preventive strategies to improve technical and business processes.
Lead Technical Project Manager
InLinkers CX
2025 - Present
• Lead end-to-end delivery of software and digital product initiatives, ensuring projects are completed on time and aligned with business objectives. • Collaborate with cross-functional teams including product, design, development, QA, and DevOps to drive successful project execution. • Manage project planning, sprint execution, backlog prioritization, risk mitigation, and stakeholder communication. • Drive Agile best practices, process improvements, and operational efficiencies to enhance product delivery and client satisfaction.
Certificates
Google Project Management Certification
Google x Coursera
No date specified
The Project Management Course
Udemy, 365 Careers
No date specified
Professional Scrum Product Owner (PSPO I)
Udemy (Michael James, Learn Management Online)
No date specified
Skills
Project ManagementTechnical Project ManagementProduct ConsultingProduct RoadmappingAgile MethodologiesScrumKanbanBacklog GroomingProduct Backlog ManagementUser Story RefinementRequirement AnalysisSoftware Project DeliveryProject PlanningProject ScopingBudgetingResearch and DevelopmentTesting and Quality AssuranceProduct OwnershipStakeholder ManagementVendor ManagementClient SuccessTechnical Account ManagementLeadershipTeam LeadershipCross-functional Team CollaborationConflict ResolutionSOP DesignDocumentationBusiness AnalysisProduct Specification DocumentsTechnical RequirementsVisual QAProcess ImprovementRevenue GrowthCustomer Relationship ManagementJiraLinearMicrosoft ProjectTrelloAtlassian ConfluenceHubSpot CRMNotionSQLGitHubMicrosoft Office.
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