Senior Lead Data Scientist & BI
Essendant
2024 - Prsent
• Built a hybrid recommendation engine using collaborative filtering, content-based filtering, and semantic embeddings, increasing CTR by 18% and driving 25% of orders through recommendations.
• Developed a production-grade Agentic AI assistant using RAG, ReAct, Guardrails, and LLM Gateway to automate customer order, shipment, delivery, and account inquiries.
• Built competitive pricing and demand forecasting models, contributing to $3.2M+ annual incremental sales, 15% higher customer retention, and $1.1M annual inventory cost savings.
• Led Azure migration, enterprise data modeling, and cloud cost optimization, achieving 30% ETL performance improvement and $250K annual savings.
• Established enterprise MLOps/LLMOps pipelines for deployment, evaluation, monitoring, and governance, reducing model release cycles by 60%.