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$30/hr Full-time dedicated Best value
SN-0026
IT Support Specialist | Azure AD, Microsoft 365 & Intune | Computer Science Student
New Haven, United States
Available immediately
Full-time Dedicated
About
Motivated IT Support Professional and Computer Science student with 3+ years of hands-on experience providing technical support in higher education and enterprise environments. Skilled in troubleshooting Windows, macOS, and Linux systems, managing Azure AD, Microsoft 365, Intune, and ServiceNow, and supporting user accounts, device deployment, and asset management. Strong understanding of TCP/IP, DNS, DHCP, LAN/WAN, VLAN, Wi-Fi troubleshooting, and VPN fundamentals, with proven ability to resolve technical issues efficiently and collaborate with cross-functional IT teams.
Experience
ITS Consultant
InLinkers CX
2026 - Present
• Create and maintain departmental organizational units in Active Directory, including analyzing and implementing group policy needs. • Maintain computer hardware and peripheral inventories, recommend replacements, and coordinate with vendors for acquisition. • Install and coordinate repairs for computing devices and network-attached peripherals. • Resolve technical issues through a ticket management system and document solutions. • Maintain software inventories and ensure operating systems and applications remain up to date.
IT Technical Support Engineer
Southern Connecticut State University
2025 - 2025
• Imaged, reimaged, and deployed Windows and macOS devices using secure configuration standards. • Diagnosed and resolved hardware, software, and connectivity issues for campus-issued devices. • Used Excel, Intune, Equip, and Confluence to track assets and maintain technical documentation. • Supported device rollouts and refresh cycles by preparing and delivering configured workstations. • Utilized Microsoft Intune and Equip for secure device management and incident resolution.
IT Help Desk Technician
Southern Connecticut State University
2023 - 2025
• Provided IT support for faculty, staff, and students across Windows, macOS, and Linux platforms. • Managed user accounts, permissions, password resets, and security settings in Azure and Office 365 environments. • Collaborated with networking, classroom technologies, and user services teams to resolve complex technical issues. • Diagnosed and escalated network issues related to VPN access, Wi-Fi authentication, and client-server communication. • Assisted 10–15 users daily by communicating technical information clearly to users with varying IT proficiency.
Skills
TCP/IPDNSDHCPLANWANVLANWi-Fi troubleshootingVPN fundamentalsnetwork printersAzure ADOffice 365 Admin CenterIntuneConfluenceEquipGitHubTrelloServiceNowWindowsmacOSLinuxPythonJavaHTML5CSSJavaScriptBashSQLcustomer supportdocumentationcommunicationteamworkUrduEnglish
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