A clear, transparent and professionally managed process — from your first inquiry to a fully operational Pakistan-based BPO team delivering results for your business.
Free Consultation • Response within 24h
Every Inlinkers CX engagement follows the same proven 6-step process — designed to get your Pakistan-based team live and delivering in 14 days or less.
15–30 minute call to understand your business, volume, team size and timeline. No sales pitch — just the right questions.
Full mutual NDA executed digitally before any business details are shared. Your data and relationships are always protected.
Fully tailored proposal including team structure, matched staff profiles, transparent pricing, SLAs and timeline — at no cost.
Service agreement signed, team assembly begins. You interview top candidates and select your preferred team members before anyone starts.
Your fully trained, dedicated Pakistan-based team is live and delivering. Day one looks exactly like it should.
Weekly KPI reports, monthly reviews, dedicated account manager. Scale up or down with 30 days notice at any time.
Clear commitments on every engagement — no surprises, no hidden costs, no ambiguity.
Share your business needs and volume requirements. Our team evaluates your objectives and recommends the right BPO service package for your goals and budget.
1-2 daysWithin 24 hours, you receive a tailored proposal outlining the scope of services, pricing structure, team composition and SLAs aligned to your expectations.
24 hoursYour confidentiality is protected from the very start. We sign an NDA immediately and onboarding begins the same day contracts are executed.
Same dayA dedicated team is recruited, trained to your specifications and fully operational within 14 days faster than any other Pakistan BPO company in the market.
14 daysOnce live, we manage performance through transparent KPI reporting. You can scale your team up or down at any time based on business demand.
ContinuousOnce live, we manage performance through transparent KPI reporting. You can scale your team up or down at any time based on business demand.
ContinuousOnce live, we manage performance through transparent KPI reporting. You can scale your team up or down at any time based on business demand.
ContinuousOnce live, we manage performance through transparent KPI reporting. You can scale your team up or down at any time based on business demand.
ContinuousYou are a business in the US, UK, AU or UAE. You outsource BPO operations directly to Inlinkers CX in Lahore. We build, manage and deliver your dedicated team.
You are a BPO company in the US, UK or AU. You subcontract delivery to Inlinkers CX. We work under your brand. You keep the client and the margin difference.
To show every international business, BPO company and global investor that Pakistan's talent, English proficiency and work ethic deserves to be on the world stage — and that Inlinkers CX is the bridge that gets them there.
Clear, measurable service level agreements agreed before we start — so you always know exactly what to expect.
| SLA Item | Healthcare BPO | Insurance BPO | Mortgage BPO | Call Center | IT / Staff Aug | Accounting |
|---|---|---|---|---|---|---|
| Accuracy / Quality Rate | 98%+ | 98%+ | 98%+ | 96%+ | Per Spec | 99%+ |
| Turnaround Time | 24–48 hrs | 24–48 hrs | 24–72 hrs | Real-time | Per Sprint | Per cycle |
| Weekly KPI Report | ✓ Every Friday | ✓ Every Friday | ✓ Every Friday | ✓ Every Friday | ✓ Every Friday | ✓ Every Friday |
| Dedicated Account Manager | ✓ Included | ✓ Included | ✓ Included | ✓ Included | ✓ Included | ✓ Included |
| Response Time (Issues) | < 2 hours | < 2 hours | < 2 hours | < 1 hour | < 4 hours | < 4 hours |
| Scale Up / Down Notice | 30 days | 30 days | 30 days | 30 days | 30 days | 30 days |
| NDA Protection | ✓ Always | ✓ Always | ✓ Always | ✓ Always | ✓ Always | ✓ Always |
| Compliance Standard | HIPAA Aware | GDPR Aware | SOC Aware | GDPR Aware | ISO Aware | GDPR Aware |
Our teams are trained across all major BPO tools, platforms and systems — so you don't need to change anything about how you work today.
Everything you need to know about our services and operations
Our standard onboarding is 14 days from signed contract to a live, operational team. This covers staff selection, process training, systems access and quality checks. For urgent requirements we can sometimes move faster depending on service type and staff availability.
Our standard onboarding is 14 days from signed contract to a live, operational team. This covers staff selection, process training, systems access and quality checks. For urgent requirements we can sometimes move faster depending on service type and staff availability.
Our standard onboarding is 14 days from signed contract to a live, operational team. This covers staff selection, process training, systems access and quality checks. For urgent requirements we can sometimes move faster depending on service type and staff availability.
Our standard onboarding is 14 days from signed contract to a live, operational team. This covers staff selection, process training, systems access and quality checks. For urgent requirements we can sometimes move faster depending on service type and staff availability.
Hear directly from businesses across the US, UK, Australia and the Middle East who chose to outsource to Pakistan through InLinkers CX.
"InLinkers CX reduced our medical billing overhead by 52% within three months and our claim approval rates stayed completely consistent. Their healthcare BPO team had deep knowledge of US billing practices from week one."
"We had reservations about outsourcing to Pakistan, but InLinkers CX delivered beyond our expectations. Insurance claims turnaround improved by 40% and accuracy has held above 98% consistently. A genuinely impressive operation."
"Our mortgage backlog was cleared in under three weeks. InLinkers CX deployed a fully trained team in just 12 days and now manages all our post-closing operations. An outstanding subcontract partner for any BPO firm."